With Atea we made a plan for NPS improvement in all of their countries. It all started with asking the right questions and engaging their employees in the plan of improving customer loyalty. With dashboards and integrations as the tools for change, we have been through a fantastic journey, where customer loyality has been improved.
Improving Sales through Sales League with Workshop
With Workshop we have launched a Sales League for the sales division for global retail brands. We use Actimo to enable the sales training and we use our Sales League to enable the competition within each retailer. Sales is all about bottom up change.
Together with SAS Cargo we mapped out their essential touchpoints in their booking portal to set up the NPS tracker on each of these key touchpoints. This has resultet in instant insights into the usability of their booking portal. All in all this has improved their customer experience.
Together with Circle K we work to secure optimal employee engagement, satisfaction and security, among employees in their various working cultures and work situations. In our approach we combine our desktop and app based systems depending on different work situations in retail and office environments. We go beyond asking, understanding and describing results, we create tools for change and growth.
Helping create personal and organizational development, in youth education among danish municipalities
With danish municipalities we have defined and standardized measurable values for personal development among young people in the danish youth school organizations. Quantitative measures help qualitative actions for personal development. We help teachers and municipalities with actionable tools to facilitate the best possible education for individual personal growth among students, and create valid strategic documentation for structural effect.
Improving the customer journey from first meeting to end product
With Lind & Risør we set new standards of setting up a complete feedback management program. Automatic surveys in all touchpoints of the customer journey have improved the customer experience of Lind & Risør. The follow-up with customers throughout their customer journey has eliminated gaps in expectations from stage to stage.