All employees have their strengths and weaknesses, so use the customer feedback to improve their weaknesses and celebrate their strengths. This will generate happy employees and increase turnover.
Employee of the Month
Improve your offering through our analytics
Use the feedback to improve your offering and get more customers. Look at how you can optimize your business in the long term based on the feedback you get. We structure the data to make your decision making easy.
NPS survey All of your touchpoint surveys are made with the Net Promoter Score as the first question. This enables you to compare with the top companies.
Follow-up module We have made a follow up module for you to turn your unhappy customers into happy customers
Dashboards We have made dashboards ready for top management and ground floor. Easy to read and people friendly
Improving SAS Cargo booking portal with NPS tracker
Together with SAS Cargo we mapped out their essential touchpoints in their booking portal to set up the NPS tracker on each of these key touchpoints. This has resultet in instant insights into the usability of their booking portal. All in all this has improved their customer experience.