Automating touchpoint surveys in business streamlines data collection, boosts response rates, and provides timely insights for enhancing customer experiences, driving growth, and making data-driven decisions.
COLLECT.
Real-time feedback is critical for businesses. It allows prompt issue resolution, adaptive decision-making, and improved customer engagement, fostering success in a rapidly evolving market.
FOLLOW-UP.
Following up on real-time feedback is crucial. It demonstrates responsiveness, builds trust, and allows for issue resolution, ensuring customer satisfaction and fostering long-term relationships for business success.
CHANGE.
Rewards are crucial in a salesforce. They motivate and recognize outstanding performance, driving sales team members to excel. Meaningful rewards inspire loyalty, boost morale, and create a competitive atmosphere, leading to increased productivity and business growth.
1. AUTOMATE.
2. COLLECT.
3. FOLLOW-UP.
4. CHANGE.
AUTOMATIC SURVEYS ON ESSENTIAL TOUCHPOINTS
Having touchpoints on essential business touchpoints is crucial. It enables companies to gather valuable customer insights, identify pain points, and enhance customer experiences. By strategically placing touchpoints, businesses can effectively engage with customers, build loyalty, and drive positive outcomes for long-term success.
Following up on feedback from essential business touchpoints is critical. It shows that you value customer input, helps address concerns, and strengthens relationships. By actively responding and taking action, businesses demonstrate their commitment to continuous improvement, customer satisfaction, and fostering loyalty, ultimately driving long-term success.
Improving your offering through analytics on essential business touchpoints is vital. It allows you to analyze customer behavior, preferences, and satisfaction levels. By leveraging these insights, businesses can make data-driven decisions, optimize their products or services, and deliver tailored experiences that meet customer needs, enhancing overall competitiveness and success.
Together with SAS Cargo we mapped out their essential touchpoints in their booking portal to set up the NPS tracker on each of these key touchpoints. This has resultet in instant insights into the usability of their booking portal. All in all this has improved their customer experience.
Together with Circle K we work to secure optimal employee engagement, satisfaction and security, among employees in their various working cultures and work situations. In our approach we combine our desktop and app based systems depending on different work situations in retail and office environments. We go beyond asking, understanding and describing results, we create tools for change and growth.
Improving the customer journey from first meeting to end product
With Lind & Risør we set new standards of setting up a complete feedback management program. Automatic surveys in all touchpoints of the customer journey have improved the customer experience of Lind & Risør. The follow-up with customers throughout their customer journey has eliminated gaps in expectations from stage to stage.