Free NPS software
to the people
Put an automated NPS survey on all of your favorite channels. Get feedback from your essential touchpoints in one dashboard. It's free. It's Informs.
Our 3 step methodology
Asking the right questions is one thing. Without a follow-up and implementation strategy, the customers are left with a bad experience. What happened to my feedback?
Ask
Feedback management is all about asking the right questions at the right time.
Follow-up
Use your feedback to turn unhappy customers into happy customers. Compensate when you don't deliver.
Implement
Make your feedback a part of an employees everyday. Your employees should improve upon feedback.
#1
Set it up on all of your channels
The Informs Software is made to get you going within 5 minutes. Set up feedback channels on both email, web and SMS and connect it to your customer touchpoints. It's that simple.
Would you recommend us?
#2
Follow up after bad experiences
You can change customer experiences by following up quickly. Invite them into a new meeting or compensate them with a voucher. This will turn your unhappy customers into ambassadors.
Sorry for our late delivery of goods, we would like to give you a 10% discount on your next purchase.
#3
Celebrate your top employees
All employees have their strengths and weaknesses, so use the customer feedback to improve their weaknesses and celebrate their strengths. This will generate happy employees and increase turnover.
Hurray!
Employee of the Month
Michael Simpson
#4
Improve your offering through our analytics
Use the feedback to improve your offering and get more customers. Look at how you can optimize your business in the long term based on the feedback you get. We structure the data to make your decision making easy.
What's behind it?
NPS survey
All of your touchpoint surveys are made with the Net Promoter Score as the first question. This enables you to compare with the top companies.
Follow-up module
We have made a follow up module for you to turn your unhappy customers into happy customers
Dashboards
We have made dashboards ready for top management and ground floor. Easy to read and people friendly
Case
Improving SAS Cargo booking portal with NPS tracker
Together with SAS Cargo we mapped out their essential touchpoints in their booking portal to set up the NPS tracker on each of these key touchpoints. This has resultet in instant insights into the usability of their booking portal. All in all this has improved their customer experience.
