Improving NPS in all countries continuously through the years
Challenge
The challenge was to enhance NPS across all of Atea’s countries, necessitating effective engagement with employees and the implementation of strategic tools for improvement.
Solution
We developed a comprehensive plan with Atea, focusing on asking the right questions and involving employees in the process of improving customer loyalty. Leveraging dashboards and integrations as key tools, we embarked on an impactful journey towards enhancing NPS.
Approach
The collaborative effort resulted in significant improvements in customer loyalty across all countries. Through effective engagement and strategic utilization of tools, we successfully elevated NPS, marking a significant achievement in our partnership with Atea.
We work with many different international companies
Nike, Adidas, E-nettet, Jyske Bank, Nationalbanken, Lind&Risør, SAS Cargo, Sonos, Workshop Sweden, Danske Bank, FSOR, Randers Kommune, Svendborg Kommune, NETS, Vejle Kommune, ATEA, Det faglige hus, Google and many more...
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