Asking the right questions is one thing. Without a follow-up and implementation strategy, the customers are left with a bad experience. What happened to my feedback?
Ask Feedback management is all about asking the right questions at the right time.
Follow-up Use your feedback to turn unhappy customers into happy customers. Compensate when you don't deliver.
Implement Make your feedback a part of an employees everyday. Your employees should improve upon feedback.
Change starts at ground floor
Everyone can make a dashboard that's too advanced for anyone to understand. The real challenge is to make data that everyone can act upon. That's what we do.
It's easy to read data, but it can be hard to interpret the numbers. We turn numbers into decisions and actions, so you can focus on your core business.
Your data shows that the delivery is important for your customers. There's a correlation on 0,81 between delivery and loyalty.
It can be a challenge to structure dialogue data so it is easy to act upon. That's what we are specialists in. So lean back and let us do the hard work for you.
With Atea we made a plan for NPS improvement in all of their countries. It all started with asking the right questions and engaging their employees in the plan of improving customer loyalty. With dashboards and integrations as the tools for change, we have been through a fantastic journey, where customer loyality has been improved.