People friendly
change management
We connect all of your data channels and enrich your feedback data with hard data for actual game changing efforts.
Our 3 step methodology
Asking the right questions is one thing. Without a follow-up and implementation strategy, the customers are left with a bad experience. What happened to my feedback?
Ask
Feedback management is all about asking the right questions at the right time.
Follow-up
Use your feedback to turn unhappy customers into happy customers. Compensate when you don't deliver.
Implement
Make your feedback a part of an employees everyday. Your employees should improve upon feedback.
Change starts at ground floor
Everyone can make a dashboard that's too advanced for anyone to understand. The real challenge is to make data that everyone can act upon. That's what we do.
Turn data into decisions
It's easy to read data, but it can be hard to interpret the numbers. We turn numbers into decisions and actions, so you can focus on your core business.
Your data shows that the delivery is important for your customers. There's a correlation on 0,81 between delivery and loyalty.
We turn dialogue into strategy
It can be a challenge to structure dialogue data so it is easy to act upon. That's what we are specialists in. So lean back and let us do the hard work for you.
We have a plan for you
NPS-tracker
Basic NPS tracker with follow-up and dashboards. Start small grow big.
0 EUR /mo
What's included?
300 responses per month
Follow-up module
Dashboard reporting
Integration module
Informs Touch
Complete touchpoint platform for essential touchpoints
From
99 EUR /mo
What's included?
Unlimited responses
Follow-up module
Dashboard reporting
Integration module
Sales League
Improve your sales through gamification of sales data
From
249 EUR /mo
What's included?
League standings
eNPS and NPS automation
Dashboard insights
Integration module
Custom
Build your own solution to fit your needs
- EUR /mo
What's included?
Workshop
Testing
Dashboards
Integration module
Case
Improving NPS in all countries
With Atea we made a plan for NPS improvement in all of their countries. It all started with asking the right questions and engaging their employees in the plan of improving customer loyalty. With dashboards and integrations as the tools for change, we have been through a fantastic journey, where customer loyality has been improved.
